Subscribe to a plan

This page shows how to move your organization from the free Community plan to Pro or Instructor, and how to manage the subscription afterwards. For what each plan includes, see Plans and credits.

Before you start

• You need the Admin or Billing Admin role. Other members see only the Overview and Usage tabs of the Billing page.
• Your organization must be on a self-serve subscription. An organization under an Enterprise contract does not buy plans online.

Subscribe

1. In the sidebar, open Billing, then the Plan tab.

2. Choose how you want to be invoiced with the Monthly / Yearly toggle. On Yearly, each paid card shows the cost of twelve monthly payments struck through, and how many months you save.

3. Compare the Included and Limits lists on each card, then click Upgrade to Pro or Upgrade to Instructor on the plan you want.

4. Check the Subscribe to …? dialog. It shows the Price, the number of Seats (1 to start) and the Credits with the seat. Click Continue to checkout.

   Nothing is charged until you finish checkout, and you can add or remove seats afterwards.

5. Pay on the secure Stripe checkout page.

6. You return to the Billing page with a Payment received banner. Your subscription is being activated: your plan and credits appear within a moment.

Your subscription starts with one seat. To give it to someone, or to buy more, see Manage seats.

Note

If you leave the checkout page without paying, you return with a Checkout canceled banner. No charge was made, and you can pick a plan again whenever you are ready.

Add seats of another tier

An organization can hold Pro seats and Instructor seats at the same time; each tier is billed as its own line on the same subscription. Once you have a live subscription, the paid cards on the Plan tab show what you already hold (purchased, assigned, and how many are free) and offer Add a Pro seat or Add a Instructor seat instead of an upgrade button.

1. On the Plan tab, click Add a Pro seat or Add a Instructor seat.

2. Check the dialog. Nothing is charged today: the rest of the current period is prorated onto your next invoice, and the seat then renews at the price shown.

3. Click Confirm purchase.

To buy several seats at once, use the Seats tab. See Manage seats.

Change your plan or payment method

Payment details, plan changes and cancellation are handled in the secure billing portal.

1. On the Plan tab, click Manage subscription.

2. In the billing portal, change plan, update your payment method, or cancel.

Moving members from Pro to Instructor

Because the two tiers are separate pools, you can also switch people one at a time: buy Instructor seats, move each member to an Instructor seat, then remove the Pro seats you no longer use from the Seats tab.

Cancel your subscription

You can cancel in two ways:

• click Manage subscription on the Plan tab and cancel in the billing portal;
• remove your last paid seats from the Seats tab. This cancels the subscription at the end of the period.

Cancellation takes effect at the end of the current period. Until then, the Overview tab reads Canceled. You keep Pro and your credits until the end date, and everything keeps working. You can resume the subscription at any time before that date from Manage subscription.

Once the period has ended, the Overview tab says your subscription has ended, and you can resubscribe at any time from the Plan tab.

Subscription status

The plan summary on the Overview tab shows your subscription status:

Status	Meaning
Active	The subscription is running normally.
Pending	The subscription is being set up.
Past due	A payment failed. Your plan keeps working for now; update your payment method from Manage subscription.
Canceled	The subscription has ended.

Ask for an Enterprise contract

For proctored hiring assessments, a fixed concurrent-lab capacity or contract billing, use the Enterprise card at the bottom of the Plan tab.

1. Click Contact sales.

2. Optionally, tell the team what they should know (team size, timeline, what you need).

3. Click Send request. The card confirms the date of your request and the address the team will reply to.