Redeem a credit voucher

A credit voucher is a code that adds credits to your balance. Klastro may send you one, for example as part of an offer or an evaluation.

Before you start

• Any member of the organization can redeem a voucher. You do not need an admin role or a paid plan.
• Redeem the code while the organization it was issued for is selected: some codes are only valid for one organization. To change organization, see Organization settings.
• Organizations under an Enterprise contract cannot redeem vouchers, and the voucher card is not shown to them.

Redeem a code

1. In the sidebar, open Billing. The Overview tab opens.

2. In the Redeem a voucher card, type or paste the code in the VOUCHER-CODE field. Letters are capitalized for you.

3. Click Redeem.

A confirmation shows how many credits were added, and the card reads Credits applied. The credits go to your own balance, not to the organization or to other members, and appear in Credits this period on the Overview tab.

If the code is refused

The card explains why under the field:

Message	What to do
Invalid code.	Check the code for typos.
This code is no longer active.	The code was withdrawn. Ask whoever sent it for a new one.
This code is not valid yet.	The code has a start date. Try again once it has started.
This code has expired.	The code’s validity period is over.
This code has reached its redemption limit.	Every use of the code has been taken.
You already redeemed this code.	Each person can redeem a code once.
This code is not valid for this organization.	Switch to the organization the code was issued for, then try again.
Contract organizations cannot redeem credit vouchers.	The selected organization is under an Enterprise contract.
You must be a member of this organization to redeem this code.	Ask an admin to add you to the organization.
Too many invalid codes. Try again in …s.	Wait for the countdown before trying again.

If none of these explains the problem, open a support ticket.

Related

• Plans and credits
• Usage and invoices