Frequently asked questions
Account and access
Section titled “Account and access”I forgot my password. How do I get back in? Go to app.klastro.io/auth/recovery, enter your email and use the code you receive. See Sign-in and organizations.
Why can’t I create an account? Klastro is in private preview: you need an invitation link. See Sign-in and organizations.
I don’t see the right organization. Open the organization menu at the top of the sidebar and select Switch Organization. See Sign-in and organizations.
Invitations
Section titled “Invitations”My invitation link has expired. What now? Ask the person or organization who invited you for a new one. See Invitation problems.
The link says it was already used. Your account already exists: sign in, or open app.klastro.io/auth/recovery and follow the account recovery. See Invitation problems.
My lab is taking a long time to start. Labs with several machines take longer. Wait while the step counter moves. See Lab preparation.
The terminal says “Terminal disconnected”. Select Reconnect: your environment kept running. See Terminal problems.
My check fails, but I think my work is right. Check names, namespaces and readiness, then Check again. See Checks and validation.
Do I lose my work if I leave the lab? Not if you pause it: Pause & resume later keeps your environment. Ending a session destroys it for good. See Manage your sessions.
Credits and limits
Section titled “Credits and limits”Why was my lab paused? Your credits ran out, or, in a class, your instructor moved you to another step. See Credits and paused labs.
Why can’t I start another lab? You may be at your plan’s session limit, short of credits, or your organization may be at capacity. See Credits and paused labs.
Does a paused lab cost credits? No. Paused time is not charged. See Plans and credits.
Assessments
Section titled “Assessments”My assessment requires a webcam. How do I prepare? Klastro does not turn on your camera during an assessment: the webcam requirement is information from the recruiter. Follow their instructions; if they ask you to use a video tool, see Webcam and camera permissions.
Can I pause the assessment timer? No. Once started, the timer cannot be paused, even while you report a problem. See Assessment mode.
AI assistants
Section titled “AI assistants”Can I use Klastro from Claude, Cursor or VS Code? Yes, through the Klastro MCP server. See Klastro and AI assistants and Connect your AI client.
Getting help
Section titled “Getting help”How do I contact support? Open a ticket from Help Desk in the sidebar, or select Report a problem inside a lab. See Open a support ticket and Report a problem from a lab.
Is there a community forum? No. For questions and problems, open a support ticket: replies arrive by email. “Community support” in plan descriptions means ticket support without a guaranteed response time, not a forum.